Frequently asked questions

We process all orders within 1–3 business days.

Delivery takes 8–11 business days, which means a total of 9–14 business days from the time the order is placed.

We offer a 30-day return period during which you can return your order without giving a reason.

This period begins on the day the package is delivered.

Please note that you must return the goods to us within 30 days.

Return conditions:

All returned goods must be unused, in perfect condition, and have all tags attached.
Shipping costs are non-refundable.

For more information, please see our return and refund policy .

We strive to process and ship orders within 24 to 48 hours of their confirmation.

Once your order has been shipped, you will receive a confirmation email with tracking information.

This email contains all the information you need to track the progress of your order.

You can then use this information to track your shipment on our shipment tracking page.

Once we receive your package at our warehouse, we will process it within 7 days.

In most cases, your exchange request will be processed within a few days.

Once your new product has been shipped, you will receive a confirmation email with the tracking number.

Yes, we offer free standard shipping.

For more information, please visit our shipping page.